As a preferred agency of the most iconic hospitality companies, our clients reap the benefits on every trip through exclusive offers, complimentary amenities, warm welcomes, and VIP treatment.

Furthermore, we offer our clients an unmatched portfolio of travel providers - including the full Virtuoso network, all American Express luxury hotel and cruise partners, and the entire Expedia network - for every trip.

Because hotel operators, cruise lines, and tour providers seek to win our business, there are always new and exciting promotions and offers we are able to share with our clients.

Our clients are designated VIPs by the hoteliers and cruise lines we partner with. In the unlikely event that an issue arises during a trip, we immediately escalate it to reach a speedy resolution. Often, that means directly calling the relevant manager.

Since we have existing relationships with senior managers at our partners, issues are promptly resolved. Say goodbye to waiting on hold “for the next available customer service representative”.

There are myriad ways for us to uncover more value for our clients without costing them more. As a preferred agency partner, we often have access to unpublished rates exclusive to our clients.

Additionally, we monitor existing bookings made by our clients so that if the price decreases prior to travel, we adjust the booking to reflect the new lower price (availability currently with select suppliers only).

Many of our suppliers also offer us a “best rate guarantee” promise, through which we can ensure that we match or exceed any other publicly available rate.

Our partners compete for our clients’ business by going above-and-beyond to make every trip a delight. Usually, this means over-delivering on our clients’ bookings.

Most hoteliers provide our clients with complimentary daily breakfast, a guaranteed room upgrade, a property credit (for dining, spa, or another service), free Wi-Fi, early check-in, late check-out, and priority for available rooms during times of high demand.

Likewise, we and our cruise line partners usually offer complimentary on-board credit and other amenities - such as a bottle of wine, a ship tour, or even a complimentary shore excursion - depending on the sailing.

If there is something which would make your journey more enjoyable, don’t hesitate to let us know.

When booking through Playbook, our clients enjoy all the benefits and rewards of our partner’s loyalty programs - including full point-earning, status accumulation, and redemption-eligibility.

Be doubly rewarded for being our client and by the respective hotel, airline, or cruise line loyalty program.

We do not charge service or booking fees for the vast majority of our services.

In the very unlikely event that a service charge is required, it will be fully disclosed in advance. Service fees may apply for complex events and large groups.

Premium travelers have a distinctive set of needs and expectations, which may differ depending on the reason and context for travel. We take the time to understand our clients and the way they travel, so their expectations are always exceeded by our partners.

This becomes especially important when our clients are traveling with a group or have special needs. We learn the specific needs for each trip in advance to ensure that our partners are able to exceed your expectations.

For clients with specific privacy needs, we also offer intermediation with travel providers for bookings and payments.